Dumpster Diver's Paradise

Out of the Bin => The Dung Heap => Topic started by: Scav on August 25, 2016, 10:47:48 PM

Title: efray question
Post by: Scav on August 25, 2016, 10:47:48 PM
I won an auction for a Super Nintendo supposedly in good condition, functional, etc. I also bought a few games. So far I received two games, and the console itself just arrived today. Hooked it up and tried it. One game is glitchy, second game doesn't even work. All games are supposed to be functional. I should be getting a few more in tomorrow to test.

If none of the games work, I can be confident that the system itself is bad. What's the best way to handle getting it back and a refund. The guy has 100% and I don't want to ruin his feedback.
Title: Re: efray question
Post by: plongeur66 on August 26, 2016, 12:53:57 AM
Send him a message first. Use "I have a question about using my item" reason rather than "It Doesn't work", etc. Wait 48 hours for a response. If he doesn't agree to take it back 100% at his own expense, open a feebay case. Pretty much impossible for the buyer to lose then. Feedback is optional. I wouldn't leave a positive if the item is definitely a dud and I'm out any money.
Title: Re: efray question
Post by: Jayfosters on August 26, 2016, 10:47:33 PM
Sellers always appreciate it when a buyer contacts them first with any issues to give them a chance to make it right.

If the listing says the games and console are tested and working, then that is an item not as described case. Every seller with a large inventory is going to let a few mistakes slip through. What makes the difference is how it is handled.

As I stated above I would give him a chance to make it right. Ask him to take a complete return, including shipping.

If he does not take the full return then that is when I would consider neutral or even negative feedback depending on his attitude. Also open a case. If he does take the return and you think he needs it, you can leave a positive while saying something like "item was listed as tested but did not work. Seller accepted return.". This will warn future buyers, but with 100% he is likely not a bad seller and did not do it on purpose.

Oh, and one more thing. I sale older consoles and I always test them. I tested an Xbox 360 and it worked fine. Then 3 weeks later after I left it out in my hot camper, I tried to play a game with it and it did not work. When it comes to old stuff it is possible that things can go wrong w/o a seller knowing.
Title: Re: efray question
Post by: Scav on August 27, 2016, 07:22:55 AM
Thanks for the advice.

I messaged the seller like you guys said and told her the item probably had something happen in transit but I'm going to wait until I get in a different cable to try it. These old units come with RF adapters and that might have failed. Either way, she's really nice and willing to take it back and refund everything if it doesn't work. Told me she never had to take anything back before in 18 years but we'll figure it out. I'm ok with that.

Since the account is so old and 100% feedback I'm pretty sure it was running fine and something happened during shipping. We'll see what happens from here.
Title: Re: efray question
Post by: Jayfosters on August 28, 2016, 04:15:35 PM
Keep in mind she could be telling you a lie. It is common for volume sellers to get returns. It could be she bought her account to make it look like she has lots of experience and feedback, but it could be someone else's. Hope it works out well. I have several plastic bins full of dived and untested consoles and wires (many will be tested and listed soon) so if you ever need a part, wires,  or something off a non working model let me know and I will check and see if I have it.
Title: Re: efray question
Post by: plongeur66 on August 28, 2016, 06:21:53 PM
Virtually impossible for anybody to sell more than 100 items without a buyer demanding a return, sometimes a lot less than that.
Plenty of scam buyers, as well as ones who think their illiteracy/fickleness is to be subsidized by sellers.
Obviously listing defective items as working will make it worse.
Most buyers won't leave a negative if they get their money back. Scammers usually don't either. They just want to scoop up as much free stuff as possible without getting sellers annoyed enough to come after them. Seller's future buyers won't know about any of the returns.
Then there are competitors, illiterate and vindictive buyers that will leave a negative even before opening a dispute - or never opening a dispute at all. That's the way feebay breeds 'em.
Title: Re: efray question
Post by: Scav on August 29, 2016, 05:22:44 PM
I think she's ok. She offered to give me a full refund and take the item back. I'm waiting for another console to come in so I can test the games and make sure they're good and the one she sent is a dud. Once I do that I'll let you know what happens.

It's a 25 year old console so I'm willing to give her the benefit of the doubt. Then again, I'm pretty green with all this ebay stuff compared to you guys.

Thanks Jay. Do you have any SNES or N64 parts? I don't really do much with any others.
Title: Re: efray question
Post by: Jayfosters on August 29, 2016, 06:29:40 PM
I have a couple n64 consoles. Let me test them (this could take time as I am swamped and just now getting to my dreamcast consoles) and if they do not work you can have them just cover shipping. I think I may have a super Nintendo console as well but I need it to test any games, but I may have two let me check. I think I might have an extra snes controller also that has wires bulging by the controller if you want it let me know and I will check and see if I still have it (I toss regularly and could have already tossed it).
Title: Re: efray question
Post by: Scav on August 29, 2016, 07:02:23 PM
Yeah man, definitely! Would really appreciate it. No rush, whenever you get a chance let me know.

I'd have a crack at that old controller too. Ya know as a kid I was really into video games. As I've gotten older, the new stuff really doesn't appeal to me any more. N64 and Super Nintendo are still really fun for me, despite being 20 and 25 years old. I just don't care about any new games. Is... is this what it feels like to get old?
Title: Re: efray question
Post by: plongeur66 on August 29, 2016, 07:32:46 PM
Watch out. You'll likely develop a taste for shuffleboard, bingo, and crossword puzzles as you age. And you'll go through more Metamucil and prunes than you could ever dive. :)
Title: Re: efray question
Post by: Jayfosters on August 30, 2016, 06:54:02 PM
Well I checked my inventory. I only have one super NES and one controller. I must have sold the spare one. I did find an old Sega genesis that could be an easy repair. It has a note on it that says "power jack solder". It does not have any controllers or connection wires. Let me know if you like it and I will ship it to you for the cost of shipping (priority 2 - 3 LBS). I will PM you if you are interested with my PayPal details to cover the shipping.

Also, I will let you know if I have any more finds. I have a vintage game place on my stop, and they don't toss much but when they do it is a mega score with numerous old consoles and such.
Title: Re: efray question
Post by: Scav on August 31, 2016, 05:00:59 PM
Haha man my dad was telling me about how Metamucil is good for lowering cholesterol. Maybe... maybe I'll start drinking it. So I should be able to eat more bacon without worrying, I guess.

That's awesome Jay, yeah I'll give it a good home and fix 'er up. Shoot me a PM. And definitely let me know what else you find cause I love this older Nintendo stuff.
Title: Re: efray question
Post by: Scav on August 31, 2016, 07:52:06 PM
New (25 year old) system arrived today. The games work fine on this console, so the one from the original seller is a dud. I messaged her telling her as much and I'd like a refund of item price + freight, and a return label. Now we wait and see.
Title: Re: efray question
Post by: Jayfosters on August 31, 2016, 10:48:26 PM
You can look at the feedback a seller has given and received, If it shows inactivity you know the account was likely purchased and not really hers.

*I sent you a PM about the genesis. Just email me your info and cover the shipping through PayPal and I will be glad to send it to you. I may have some more stuff you would like, just give me some time to get some of it sorted through.
Title: Re: efray question
Post by: Scav on September 01, 2016, 06:05:17 AM
Well the seller says to follow the directions in "Purchase History" to begin the process, and I should be able to print a return label. She tells me once she receives the item, I'll be issued a refund. Is that normal, or should I be issued the refund up front? My concern is that should something happen to the package or this is a bad account who says "I never received it", I'm out my money and the package which still has some valuable components in it. Not really sure what standard procedure is with these things.
Title: Re: efray question
Post by: plongeur66 on September 01, 2016, 08:17:24 AM
You win as long as you have a tracking number that says it was delivered anywhere in the buyer's zip code. Seller loses and has no say in the matter. Scam buyer could buy an ipad and return a brick or the contents of their cat's litterbox. If seller objects/delays the refund, feebay takes the money by force and also hits them with an unresolved case - which means they're halfway to being banned.
Seller does typically need to have received a package from the buyer before the refund is issued, unless they're accused of "not facilitating the return" - in which case buyer is allowed to keep the item and their money with feebay's blessing.
Title: Re: efray question
Post by: Scav on September 01, 2016, 09:34:59 AM
Thanks, just wanted to make sure this is standard procedure. I get there's a lot of risk on the seller's end so it makes sense.
Title: Re: efray question
Post by: Jayfosters on September 01, 2016, 02:15:23 PM
Yep, Plongeur is correct. This seller sounds more and more like a scammer.

Eb ay does not play around. I recently got suspended for 7 days due to selling a vero item, a mon ster hat. I had been hit before for a Coach bag. I never knew they would be so cold as to suspend my account over an accident (30 other sellers are selling these hats on eb ay). I called and got back in, but it was a scary situation. Then today, I got a buyer complaining about a dou ney bou rke bag I sold. I just sent a complete refund and told her to keep the bag. In today's selling climate you almost need a lawyer to look your items over before you sale. Eb ay likes to punish good sellers and let scam sellers have a free pass.

And back to Scav's issue, I once had a buyer scam me out of a return when I was new. I sold a G amecube w/ games lot and buyer returned. I gave refund before I received items back. When I got them it was two empty padded envelopes with nothing but a tracking number. I later had to threaten to get police involved and since the guy was on parole he finally just refunded me the return money I refunded him. Eb ay did at least ban his account, but too many people know they can play the system. This is why I am now in the beginning phases of moving to Am a zon FBA.
Title: Re: efray question
Post by: plongeur66 on September 01, 2016, 04:16:51 PM
M0nster? A ball cap for the energy drink? They came after you for that???
The river isn't any kinder to small sellers:
If they decide your stuff is fake, they'll make you pay them to destroy it or send it back to you. They'll send you to collections if you don't pay up:
https://startupnation.com/start-your-business/plan-your-business/amazon-fba-program/
I haven't bought anything there in a long time, as item/shipping cost is set to only be competitive if you are paying them $100 a year for Prime. Was looking at a flashlight a couple of days ago. ~$18 with shipping on the river....$6 with free ship on feebay.
Title: Re: efray question
Post by: Jayfosters on September 01, 2016, 08:09:50 PM
yeah, they got me for a monster energy cap. Why Monster wants to mess with small potato eB ay sellers rather than go after the brand that I guess copied their logo (I assume any brand other than Monster is a knock off) is beyond me. There are 30 other sellers selling off brand Monster hats. I think I might have p.o.'d the PTB so they want to ruin me  :'(

Yes, the river is not much different, but sometimes a fresh start and not having all your eggs in one basket is a good thing. I think sending much of my dived new inventory in to FBA will help, but we will see.
Title: Re: efray question
Post by: plongeur66 on September 01, 2016, 09:57:27 PM
You were probably ratted by one of your titanium powerseller competitors. Run you off for trying to undersell them on one hat while they are selling dozens.
Makes no sense to me. Every Monster hat worn in public is a walking billboard/publicity for the brand. Beats me why people will pay for the "privilege" of being a brand whore. I buy branded goods (tools, camping gear, etc.) when I need the extra durability. If I had a large audience (youtube following, etc.) I'd cover up the brand names on my stuff with black tape or non-corporate stickers. If the brand wanted me to publicize their logo, they'd have to give me the relevant stuff for free and/or pay me.
Check out the "ioffer.com" site. Much less VERO there. Lots of people selling homemade DVDs of VHS recordings they made 30 years ago for good money. Etsy is popular with clothes and craft sellers.
Title: Re: efray question
Post by: Jayfosters on September 01, 2016, 10:22:37 PM
Good info thanks. I like the ioffer site, may have to try it. I like your idea about sponsors as well. The thing I don't understand about the Monster brand, is why don't they sue the hat companies that make the hats? I think the answer is the off brand companies are actually licensed to make the hats, or else they can get away with by being over seas. Seems petty to mess with a small time reseller on fee bay.
Title: Re: efray question
Post by: plongeur66 on September 02, 2016, 01:09:34 AM
Doubtful that Monster had anything directly to do with your demise. You aren't bootlegging their drinks, and are giving them free publicity. Likely just a competing seller ratted you. I had somebody stealing/copying my listings of cell phones word-for-word several years ago. I reported them and they got some of their listings pulled.
They retaliate and I get VEROed supposedly my T-Mobile (who doesn't make phones). Obviously BS that feebay lacked the brains and/or motivation to see through.
Title: Re: efray question
Post by: Scav on September 05, 2016, 03:49:07 PM
Well I filed for return and seller approved. I'll print the return label tomorrow and ship it out. Gonna take pics of everything just to be safe. We'll see what happens next.
Title: Re: efray question
Post by: Jayfosters on September 06, 2016, 12:51:59 AM
You should be fine. 99% of sellers will just refund you. The main thing to watch is to make sure the seller refunds the proper amount, and not just the amount of the item. She should also refund the original shipping since the items was not as described.
Title: Re: efray question
Post by: Scav on September 18, 2016, 12:06:07 PM
Full refund processed by Praypal. What a ride. Basically painless though.

Dunno if I should leave positive feedback saying refund went well or just no feedback at all. Nothing against the seller, she did nothing wrong.
Title: Re: efray question
Post by: plongeur66 on September 18, 2016, 01:08:02 PM
They wasted your time by selling untested goods, but ate the cost themselves. Would have been worse if it was a tool, car part, etc. that you had an immediate need for. I'd likely leave no feedback at all for something that I could just buy elsewhere in my spare time. What exactly was wrong with the game console?
Had a recent encounter with the seller of a TV box that was defective right out of the box. At first he expects me to pay to send it back. He finally provides a return label 2 days later. After getting it back he refunds the purchase price without the original shipping. He finally refunds that 2 days after I threaten to get feebay involved.
Title: Re: efray question
Post by: Scav on September 18, 2016, 01:20:37 PM
I asked around in some forums and people seem to suspect it had a bad RAM chip, since it worked with some games but not others. I'll give the seller the benefit of the doubt and assume she tried it out on a working game that was popular. So yeah, I agree and won't leave feedback.
Title: Re: efray question
Post by: plongeur66 on September 18, 2016, 04:08:29 PM
Electronics act up in strange ways sometimes. Unlikely that I would have noticed that. I would have put in whatever game I had. Maybe played for a few minutes, or preferably let a demo run that would heat up the CPU. I'd assume 100% functionality if it was still running a couple hours later and didn't cut out when I lightly slapped the box around and flexed the cables. Does your troublesome game play on another console?
My weird TV box issues continue to a lesser extent. Got the RCA box, which also began breaking up after a couple of days. Sometimes slapping the box or moving the cable works, sometimes not. Putting my hand on the outside of the antenna connector sometimes seemed to help. I had it grounded with a cable that previously went to my satellite dish. No dish connected, but the cable remains grounded at the entry point to the house. I decided instead to cut off an extension cord and use the green wire to connect the antenna ground to the ground in a nearby power outlet. Less troubles now, but some still. May decide to run a ground wire from the antennas to the grounding slot of an outdoor outlet on a pole near them.
Title: Re: efray question
Post by: Jayfosters on September 18, 2016, 06:22:33 PM
Glad you got your $ back on the return. I agree and would just not leave feedback. Sellers must be careful to list an item as untested / for parts if in fact it is. I messed up and did not test some adapter cables a while back and it ended up almost costing me. Now I just list as untested / for parts and just say it powered on but no further testing done.

I use a RCA box to get my tv channels and get okay reception as long as I go out and adjust the roof antennae with my dived golf club. I only watch tv right before sleep or if a game or news is on. I just yesterday tested an xfinity box I got at the outlet only to find it would not power on. I rolled the dice since there was no adapter w/ it when i picked it up. If you want I can see if I can pick up a box at the outlet and if it tests out I could send it to you for cost w/o the mark up (a few bucks plus shipping).
Title: Re: efray question
Post by: plongeur66 on September 18, 2016, 07:38:31 PM
I should be alright on TV boxes. The RCA cost me $19 delivered brand new. I still have 2 more Iviews that are functional. Whatever weird crap that's going on with the reception doesn't appear to be the fault of my current crop of 3 boxes. Some others I had were far worse and were resoldered or returned. You could get a rotor if you need to repoint your antenna for different stations. Fortunately everything I can get transmits from the same site and I have no need to mess with my antenna aim.
Title: Re: efray question
Post by: plongeur66 on September 18, 2016, 10:22:55 PM
Seller got Da Boot...
(http://thumbnails116.imagebam.com/50521/81d4e4505203666.jpg) (http://www.imagebam.com/image/81d4e4505203666)
Will wait until the last estimated delivery day to see if it shows up....only a $3 item (18650 Battery Box).
Title: Re: efray question
Post by: Scav on September 19, 2016, 05:05:01 PM
The console was a dud and only one game worked in it. Every other game gave me a blank screen. Every game works in the other console. So the console itself had some bad RAM or a bad card slot or something. I wasn't worrying about it if I wasn't keeping it.

Title: Re: efray question
Post by: plongeur66 on October 09, 2016, 05:15:08 PM
The battery box showed up without issue, as I figured it would. Likely a previously banned seller who was breaking in a new account by selling $3 items. They busted him after a month. Has me wondering how many millions of dollars Preyfeind keeps every year when people who used fake ID to open an account are denied the opportunity to withdraw it.
On another note, the river sucks. I ordered some contractor garden hose a week ago. It qualified for free shipping and there was no ban on PO boxes (my primary address). This was bought from the river itself, rather than a reseller. They've ignored the order for a week. Apparently they don't know where they keep their sh1t, or they are trying to avoid the likely higher charge for shipping USPS.
They'd likely ream a seller's ass for ignoring an order for a week....but have no problem doing the same thing themselves.